Shipping / Delivery / Payment Policy

This website www.justcanon.in is independently owned and operated by FOTOCOLOR EMPORIUM, for exclusively selling Canon brand products as authorized online retailer / distributor Canon India Private Limited (“CIPL”).

 

By placing an order on this site you are entering into a purchase/sale transaction with Net FOTOCOLOR EMPORIUM, an authorized online retailer / distributor of Canon India Private Limited for selling Canon Products in India.

 

Your invoice and associated narration on other related documents such as credit card or debit card statements will reflect Fotocolor Emporium as the merchant name. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

 

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions mentioned in the appropriate section of the website.

 

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

 

In this section you will be asked for address and other contact information as well as will be asked to complete your payment related formalities with your selected bank.

 

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability to the address provided by you while placing the order.

 

PAYMENT OPTIONS

The following modes of payments are available

1.      Domestic and international credit cards issued by banks and institutions that are part of the Visa & MasterCard and American Express Network.

2.      Visa Debit cards

3.      Net Banking / Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases

 

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) on the banks payment gateway so chosen by you, when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15 digit card number and 4 digit code that usually appears on the front of the card

 

PRODUCT PRICING

Product prices listed on the website are current. While utmost care has been taken to label the products accurately in terms of the applicable laws, however errors in data entry and updation may occur, thus before purchasing please check with us / speak to us in case of any discrepancy noticed by you. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price and we will give a full refund of amount received from the customer.

 

Prices are subject to change without advance notice.

 

All prices on this website are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

 

The orders placed by you are acknowledged at current pricing as are available on the Website, therefore the product so purchased by you shall be billed at the same price however will be liable to taxes including VAT as may be applicable from time to time

 

SECURITY

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

 

Credit card and Debit card information is neither stored by us nor is taken by us at any time during the transaction. This information is taken directly from you by the your selected banks payment gateway who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with it. We undertake no liability of any mistake done by the payment gateway, misuse of your credit / debit card / bank details data, security breach whatsoever; in such an event please contact your respective bank.

 

OUT OF STOCK SITUATIONS

Our endeavour is to ensure that all products listed on the site are available in stock for despatch to you. However in case the product purchased by you is not available for any reason whatsoever, we will contact you within Two (2) business days and give you the option to either exchange or delay or cancel the order based on your convenience.

 

DELIVERY OF PRODUCTS

Purchases are shipped from our own or third party warehouses or offices from various points in India. Our endeavour is to make the products reach you within Seven (7) business days from receipt of payment.

 

Order deliveries will be made by our own staff or third party courier and logistics companies usually between 9am - 5pm Monday – Saturday.

 

Products will need to be signed for upon delivery. We take no responsibility for goods receipt signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Notwithstanding anything contained elsewhere, the title and liability of the products purchased by you shall pass to you on the delivery and acknowledgment of the receipt of the same by you or anyone at your address, thus we are not responsible for damage of products after delivery in any event whatsoever.

 

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

 

All claims for shortages or damages must be reported to customer service immediately upon delivery but shall not be in any event later than Twelve (12) hours of the delivery of the product starting from the time of delivery.

 

DELIVERY CHARGES

Shipping and handling rates may vary based on product, packaging, size exclusively for selling Canon products in India as Canon India Private Limited’s (“CIPL”) online retailer / dealer, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Free shipping will be on or above Rs.5000 order, or Rs.200 will be charged for shipping.

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